Refund Policy

This Refund Policy applies to website and platform payments made to AUREVEX TECHNOLOGIES PTY (LTD) for Aurevex Ledger, unless another signed enterprise agreement, statement of work, or negotiated commercial contract states otherwise.

Customers who believe they were billed incorrectly should contact info@aurevextech.com promptly. Where a refund is appropriate and the service has not been materially used, requests made within 14 days of the charge will be reviewed in good faith.

Implementation, migration, setup, advisory, and other professional-service fees are generally non-refundable once work has been scheduled, started, or delivered, unless a written agreement states otherwise.

If your organization has a signed order form, MSA, SOW, or other negotiated enterprise agreement, the refund and termination terms in that signed agreement take precedence over this public policy.

If you believe a payment was unauthorized or processed incorrectly, contact us before initiating a chargeback whenever possible so we can investigate and resolve the issue with the relevant billing and audit evidence.

Send the billing email address, company name, invoice or receipt reference, amount, payment date, and reason for the request to info@aurevextech.com. We may request additional details to validate the request.